Last updated on 13 July 2022
We, Margo Networks Private Limited (hereinafter referred to as “we”, “us” “our”, “Sugarbox”), value the trust placed in use by our Users (‘You’ / ‘Your’/’Yourself’) and therefore, we follow the highest standards of privacy guidelines to protect the information shared by You with us.
2.1 Types of Data Collected:
The types of data gathered, collected, stored, processed, shared and deleted by us are:
Personal Data: While accessing Platform, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). 'Personally Identifiable' Information may include name, address, email address, phone number, PNR etc.
General Information: The general data we collect may include SDK/API/JS code version, browser, Internet service provider, IP address, platform, timestamp, application identifier, application version, application distribution channel, independent device identifier, , network card (MAC) address, and device ID, manufacturer, OS details, the session start / stop time, the device language, the network state (WiFi and so on), information related to the usage, origin of use, traffic patterns or behavior of the users of a network or Platform etc.
Log Data: The servers automatically record information ("Log Data"), including the Personal Data and general information as mentioned above, created by your use of the Services. We receive Log Data when you interact with our Services, for example, when you visit our websites, sign into our Services, view videos hosted by Sugarbox, or interact with our email notifications. Sugarbox uses Log Data to provide our Services and to measure, customize, and improve them.
Session Cookies: We use Session Cookies to operate Application and record your sessions of usage of the Platform.
Security Cookies: We use Security Cookies for security purposes.
Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests, if enabled by us.
2.2 Use of Data:
We use the collected data for various purposes:
Verifying your identity, access, privileges assigned and relationship with us for using the Platform.
to provide access to Channel Content and maintain the Platform.
to provide personalized Channel Content and recommendations on the basis of your interests and needs.
For the purposes of our internal record keeping.
Support to law enforcement agencies or in connection with an investigation on matters related to public safety or for compliance with law.
to notify you about changes to Platform.
to allow you to participate in interactive features of Platform when you choose to do so.
to provide customer support.
to gather analysis or valuable information so that we can improve Platform.
to monitor the usage of Application.
to detect, prevent and address technical issues on the Platform.
to fulfil any other purpose for which you provide such information.
to provide you with notices about your Platform account, including suspension, resumption, expiration, email-instructions, etc.
to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about including by email, or through pop-up or push notifications unless you have opted not to receive such information.
in any other way we may describe when you provide the information.
for any other purpose with your consent.
You shall be responsible for the accuracy and quality of your data.
Your Personal Data will be kept confidential as required under applicable laws. We will strive to keep your Personal Data confidential and will place reasonable security controls to protect it.
Further, with respect to Non-Personal Information automatically collected and stored in files, we shall use this information to understand and analyze trends, to administer Platform, to learn about user behavior on the Platform. As Non-Personal Information does not personally identify you, we may use and disclose Non-Personal Information at our discretion.
Sugarbox integrates with Third-Party Services or App Partners to enable digital service delivery to you across its network. When you engage with a content or transact for a service from an App Partner, Sugarbox may share the required data including but not limited to your Personal Data as required to complete the transaction or to enable engagement.
This data is shared with an App Partner only when you consent via the Platform to use such services - for example, when you place an order for a product, book a ride for a cab, purchase a subscription and watch a movie, etc.
Sugarbox will never ask you and you must never provide Sensitive Personal Data or Information to Sugarbox or to any person/entity representing Sugarbox. Any disclosure of Sensitive Personal Data or Information shall be at your sole risk and without any liability to Sugarbox (including its directors, key managerial personnel, officers and employees). You understand, acknowledge and agree that Sugarbox or any other person acting on behalf of Sugarbox shall not in any manner be responsible for the authenticity of the Personal Information or Sensitive Personal Data or Information provided by you to Sugarbox.
International Transfers: If Sugarbox needs to host/ store its data which includes the Users data as available with Sugarbox to severs falling out of Users jurisdiction, Sugarbox will take all reasonable efforts to ensure that transfer and storage of such data to servers located outside the Users jurisdiction are bound by duty of confidentiality.
Non-Private or Non-Personal Information: Sugarbox may share or disclose your non-private, aggregated or otherwise non-personal information, such as the number of users who clicked on a particular link (even if only one did).
necessary for the performance of the contract with you (for example, to provide you with the services you request and to identify and authenticate you so you may use our Service);
necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement);
necessary for our legitimate interests (for example, to manage our relationship with you, to ensure the security of our services, to communicate with you about our products and services);
and based on consent by our customers (for example, to place certain cookies and to share your information with third parties for advertising purposes).
In some instances, you may be required to provide us with Personal Data for processing as described above, in order for us to be able to provide you all of our services, and for you to use all the features of our Services.
We will also retain Telemetry Data for internal analysis purposes. Telemetry Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Application or we are legally obligated to retain this data for longer time periods. Nothing set out herein shall apply to the anonymized, aggregated datasets generated by your data provided through the Application or any reports, or other visualization created using such datasets.
Security of your Personal Information is a paramount importance for Us, and we want the same to be as safe as possible while using and accessing our Services. To this extent, we have implemented reasonable technical safeguards to protect your Personal Information. Whilst we will take all the reasonable steps to protect your Personal Information against potential risks and exposures, there is no absolute security in the online/ internet sphere as known to public. Therefore, you must not disclose any information on our Platform that is Sensitive Personal Data or Information. You understand that the transmission of information over the internet is not completely secure and there are risks associated with it. Although we strive to protect your personal information, we cannot guarantee the security of the same while it is being transmitted to our Platform and any transmission is at your own risk.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Margo Networks Pvt Ltd.
701-713, 7th Floor, A Block,
Dynasty Business Park, Near J B Nagar Metro Station,
Andheri Kurla Road, Andheri East, Mumbai - 400065
T: 022 4613 2100